Complaints Procedure

Unfortunately, if you are dissatisfied or unhappy with with the service you receive and you believe you have a grievance, in the first instance please address the matter in writing to the following address:

Suite 3 Fullers Court, 40 Lower Quay Street, Gloucester, GL1 2LW

Your grievance shall be thoroughly investigated and a reply will be sent to you within 7 working days.

Upon receipt of the reply if you are still dissatisfied with the results of the investigation, your complaint shall be re-assessed by one of the Company Directors, either Luke Murdock or Matthew Wasley and a final written reply shall be sent to you within 7 working days.

If you remain dissatisfied with the conclusion, you can refer to the Property Ombudsmen at the following address: Milford House, 43- 45 Milford Street, Salisbury, Wiltshire SP1 2BP.

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